Who we are

Modern Dermatology is an online dermatology service. It is operated by Quantified Health Inc., located at 4G Spadina Ave, Toronto, ON M5V 3Z9.

This policy covers our website, our patient portal and our messages to you. It does not cover other sites that we link to.

Your health information has its own notice. Read our health data privacy notice for details about clinical records.

Laws that apply

We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) across Canada.

We follow the Act respecting the protection of personal information in the private sector (Quebec Law 25) for residents of Quebec.

We follow the Personal Health Information Protection Act (PHIPA) for health information in Ontario.

We also follow the privacy rules of other provinces where we offer care.

Privacy officer

You can reach the Privacy Officer at care@moderndermatology.ca or by mail at Quantified Health Inc., Attn: Privacy Officer, 4G Spadina Ave, Toronto, ON M5V 3Z9.

The privacy officer is responsible for how we handle personal information.

What we collect

We collect only what we need. The main groups are:

  • Account details: name, email, phone number, date of birth, province and password.
  • Health information: your answers to intake questions, photos, messages with your clinician, diagnoses, prescriptions and visit notes.
  • Payment details: handled by our payment processor . We do not store full card numbers.
  • Technical data: device type, browser, IP address and pages visited.
  • Support messages: what you send to our team.

Why we collect it

We use your information to:

  • confirm who you are and that you live in a province where we operate;
  • give you care through a Canadian-licensed medical professional;
  • send prescriptions to the pharmacy you choose;
  • bill you and handle refunds;
  • answer your questions and send service messages;
  • keep the service safe and fix problems;
  • meet legal and professional duties.

We tell you the purpose when we collect the information. We ask for your consent before we use it for a new purpose.

We collect, use and share your personal information with your consent, unless the law allows or requires otherwise.

You may withdraw consent at any time, subject to legal and contractual limits. We explain the effect of withdrawal when you ask.

For marketing emails, we ask for separate consent. You can unsubscribe in every message.

Who sees your information

Your clinician and your Care Team see your clinical information when they need it for your care.

We share information with service providers who help us run the service. They include hosting, payment, messaging and support providers. We require them to protect it.

We send prescription details to your pharmacy. We share records with another health professional only with your consent or when the law requires it.

We do not sell your personal information.

Where we store it

We store health information in Canada.

If a provider handles data outside your province or outside Canada, we tell you. We take steps so that the data has comparable protection.

How long we keep it

We keep clinical records for the period set by the regulator of your clinician.

We keep account and billing records for as long as needed to provide our services and meet applicable legal requirements.

When we no longer need information, we delete it or make it anonymous.

How we protect it

We use encryption, access controls and staff training. We limit access to those who need it.

No system is perfectly secure. If a breach creates a real risk of significant harm, we tell you and the privacy regulator as the law requires.

Cookies and analytics

We use cookies that the site needs to work. We use analytics or advertising cookies only with your consent where the law requires it.

You can change cookie choices in your browser or in our cookie settings.

Your rights

You may ask to see the personal information we hold about you. We answer within the time the law sets.

You may ask us to correct information that is wrong or incomplete.

Quebec residents may also ask about automated decisions, ask for data portability and ask us to stop sharing or to de-index data, as Law 25 allows.

We may refuse a request in limited cases that the law lists. We explain why in writing.

Complaints

Contact our privacy officer first. We review each complaint and reply in writing.

You may also complain to the Office of the Privacy Commissioner of Canada, the Commission d'accès à l'information du Québec, the Information and Privacy Commissioner of Ontario, or the commissioner in your province.

Children

Contact our care team before booking for a child or teenager to check eligibility. We do not knowingly collect information from minors, except where our telehealth consent page allows it.

Changes to this policy

We will post changes on this page and update the date. For a material change, we will tell you before it starts.

Last updated: 2026-11-14