Emergency care

Modern Dermatology does not provide emergency care. In an emergency, call 911 or go to your nearest emergency department. Go right away for a rash that spreads fast with fever, swelling of the face or throat, or a rash near the eye.

Support hours

Our support team is available Monday to Friday, 9 a.m. to 5 p.m. Eastern time.

Use the patient portal for questions about your treatment. Contact support for help with your account, billing or appointments.

How to reach us

Please do not send photos or health details by regular email. Use the secure messages in your patient portal. Regular email is not a private way to send health information.

What we can help with

  • Your account and your login
  • Billing, receipts and payment methods
  • Prescription delivery and pharmacy questions
  • Drug plan and special authorization forms
  • Privacy requests, such as access to your information
  • Feedback about the site

What we cannot help with

Support staff cannot give medical advice. For a question about your skin or your treatment, message your Care Team in the portal. Your clinician answers medical questions.

Questions about privacy

To ask for access to your information or request a correction, email our Privacy Officer at care@moderndermatology.ca. See our privacy policy for more.

Logging in

Trouble logging in? Use the Log in link at the top of the site, then choose the option for a forgotten password. If you still cannot log in, write to care@moderndermatology.ca.

Press and partners

For press, partnership or business questions, write to care@moderndermatology.ca.

Before you write

Many answers are on our FAQ page. For questions about cost and coverage, visit our insurance page.

Quantified Health Inc. operates the Modern Dermatology platform.