Frequently asked questions

Modern Dermatology is a Canadian online dermatology service. Canadian-licensed medical professionals review your skin and prescribe treatment online, when appropriate.

Online dermatology is skin care from a licensed medical professional without an office visit. You answer questions and upload photos, and you get your treatment plan online. Your medication is delivered to your door.

Modern Dermatology is available across Canada.

No. You can start without a referral or a family doctor. With your consent, we send your treatment plan to your family doctor if you have one.

There is no appointment. You complete a medical questionnaire and upload photos. A Canadian-licensed medical professional reviews them and sends your treatment plan. If they need to see you live, they book a video consultation.

Timing depends on your concern and whether your clinician needs more information or a video visit.

Yes. You can use the site and receive care in French or English.

Contact our care team before booking for a child or teenager so we can check eligibility and consent requirements.

In most cases, yes. If your clinician needs more information, they book a video consultation. If you need an in-person exam, they tell you.

For most acne, your history and clear photos give your provider what they need to choose the same treatments as an in-person visit. If your skin needs an in-person exam, we tell you and help you find the next step.

Your clinician tells you and helps you find the next step. For an emergency, call 911.

Go to an emergency department or call 911 for a fast-spreading rash with fever, swelling of the face or throat, or a rash near the eye. A changing mole needs an in-person exam.

Yes. You can message your Care Team, send progress photos and request refills, 7 days a week.

Acne, rosacea, melasma, eczema, psoriasis, hair loss, and more. See the full list on our conditions page. If we cannot treat your concern online, we tell you and say where to go.

Start an assessment anyway. Your clinician tells you if we can help online, or where to get care in person.

Only if your clinician decides that it is appropriate for you. Some plans start with products that you can buy without a prescription.

You can tell us what you want to try. Your clinician reviews your skin and history, then prescribes only what is safe and right for you.

Yes, if your provider decides that it is right for you. Accutane (isotretinoin) needs regular bloodwork, and pregnancy tests for patients who can become pregnant. We send your lab requisitions, check your results and renew your prescription online.

You do not wait months for a referral, and you do not travel to monthly visits. Your check-ins, lab requisitions and refills happen online, and you can message your Care Team 7 days a week.

Your provider can prescribe topical, oral and customized treatments: Accutane (full and low dose), spironolactone, birth control, tretinoin, Winlevi, oral and topical antibiotics, and custom compounds.

Many are. Some treatments, such as injections and some tablets, need blood tests, screening or specialist care first. Your clinician tells you if you need care in person.

Your prescription can be sent to the pharmacy you choose. Ask your pharmacy about pickup, delivery times and fees.

Each consultation costs CA$175. Medication is billed separately.

Ask your provincial or territorial health plan whether it covers your consultation.

Yes. Your pharmacy can bill your provincial or private drug plan. If your plan asks for a special authorization form, we complete it.

Yes. You can download receipts from your patient portal and send them to your private plan.

Our privacy policy explains how we use and share your information. For questions or to request access or a correction, email our privacy officer at care@moderndermatology.ca.

Only with your consent. You choose whether we send your plan to your family doctor.

Use the Log in link at the top of the site. If you have trouble, contact us at care@moderndermatology.ca.