Expert review
Your skin is not a template. A Canadian-licensed medical professional reviews your photos and history before choosing a treatment.
Prevent acne scars with prescription care online
Most scar treatment is done in person. Online, we treat active acne to help prevent new scars, and your clinician may suggest tretinoin, adapalene, tazarotene, trifarotene or isotretinoin, when appropriate.
Photo: Dr. Thomas Brinkmeier (WIKIDERM), CC BY 4.0, via Wikimedia Commons. Edited: colour and crop.
Treatments that help prevent scars
Prescription acne care that lowers the risk of new scars.
Your skin is ready for a change.
Acne scars change the texture of your skin, and they do not go away on their own. The best step is to stop new ones. Your clinician treats active acne, and tells you plainly when you need in-person scar care.
- Canadian-licensed medical professionals
- Prescriptions sent to your pharmacy or delivered to your door
- Ongoing support from your Care Team
- CA$175 per consultation
Your care at a glance.
- Per consultation
- CA$175
- Available nationwide
- Canada
- Based on your clinical assessment
- Your plan
How it works.
- 01
Tell us about your skin
Complete a quick medical questionnaire and upload a few photos of your skin concerns. No appointment needed.
- 02
Get your personalized treatment plan
A Canadian-licensed medical professional will review your information and recommend a personalized treatment plan, including prescriptions when appropriate. Most conditions can be assessed without a video consultation.
- 03
Start your treatment
Get your prescribed medications delivered right to your door. Medication costs are billed separately from your consultation.
- 04
Follow up on your progress
At a follow-up, your clinician can review your progress, discuss side effects and adjust your treatment if needed.
No more guessing. Real care, from day one.
Evidence-based treatments
No trends, no guesswork. Your plan uses prescription treatments that dermatology guidelines support.
Photos, not appointments
Care on your schedule. Most skin concerns can be assessed from your photos and answers, with no video call.
Ongoing support
We stay with you. Send progress photos and message your Care Team when you have a question or need a refill.
Delivered to you
From prescription to doorstep. Pick up at your pharmacy, or have your treatment delivered to your door.
Simple pricing for your skin care.
Medication costs are separate. Ask your insurer whether your plan reimburses online consultations.
Skin assessment
- Medical questionnaire and photo review
- Personalized treatment plan
- Prescription when appropriate
CA$175
per consultation
Clear answers.
Have more questions? See our full FAQ or Contact us.
Still have questions? Reach our care team at 514 111 1111
Start my assessmentMost scar treatment, such as laser, microneedling, subcision and peels, is done in person. Online, a Canadian-licensed medical professional can treat active acne to prevent new scars. Your clinician first checks if online care is suitable, and some patients need in-person care or specialist monitoring.
An acne scar is a lasting change in the skin’s texture after a deep or long-lasting breakout. The skin may have pits or raised areas. Scars are different from the dark or red marks that fade with time.
Scars form when acne inflames the deeper layers of the skin and the body repairs the damage unevenly. Deep, cystic or long-lasting acne has the highest risk. Picking and squeezing pimples raise the risk, and so does waiting to treat acne.
Ice pick scars are narrow, deep pits. Boxcar scars are wider, with sharp edges. Rolling scars are shallow dips with soft edges. Hypertrophic scars are raised and firm, and keloid scars grow beyond the original spot.
In-person options include laser, microneedling, chemical peels and subcision, a small procedure that releases tight bands under a scar. Fillers and surgery are other options for some scars. A dermatologist or other in-person clinician picks the method for your scar type.
Online care treats active acne, which is the best way to prevent new scars. Your clinician may also suggest a topical retinoid, which may help mild texture changes over time. Deeper scars still need in-person care.
Topical retinoids include tretinoin, adapalene, tazarotene and trifarotene. For severe, scarring or resistant acne, your clinician may consider isotretinoin, when appropriate. Your clinician decides what fits your skin and your goals.
Acne often starts to improve within weeks, and a course usually lasts several months. Scar texture changes slowly, if at all, with topical care. Deeper scars need in-person treatment, and results build over several sessions.
Topical retinoids can cause dryness, redness, peeling and sun sensitivity, especially at first. Isotretinoin has more serious risks. It requires close follow-up and, for some patients, the manufacturer’s pregnancy prevention program. Your clinician explains the risks for you.
Scars do not fully go away on their own, though some soften with time. Dark or red marks are different, and they often fade without treatment. See the PIH and PIE page for care of marks.
Treat acne early, and keep using your plan as directed. Do not pick or squeeze pimples. Use sunscreen every day, since sun can darken marks. Ask your clinician soon if your acne is deep, painful or leaving marks.
See a clinician in person if you want to treat existing scars, or if your scars are raised, growing or painful. Also seek care for deep, painful acne that is not improving. Your clinician tells you if your case needs an in-person visit.
Each consultation costs CA$175. Your pharmacy charges separately for medication. Ask your insurer whether your plan covers the prescribed treatment.